This Privacy Policy explains how Krambu, Inc. (“Krambu,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with our websites, products, datacenter and colocation services, cloud and infrastructure services, consulting and professional services, support operations, and business communications, including SMS messaging where applicable.
This policy applies to visitors to our websites, customers, prospective customers, vendors, partners, and authorized users or visitors interacting with Krambu.
What we collect
We collect information needed to operate our business, deliver services, secure our systems and facilities, process transactions, and communicate with you.
Information you provide directly may include:
- Name
- Company name
- Email address
- Phone number
- Billing address and shipping address
- Account and order information
- Support requests and business communications
- Information provided through forms, quotes, tickets, contracts, or service inquiries
Information we may collect automatically includes:
- IP address
- Browser, device, and operating system information
- Pages visited, referring pages, and general usage information
- Approximate geographic region derived from IP address
- System, application, authentication, and security logs
For datacenter, colocation, managed infrastructure, or related services, we may also collect operational and account-related information such as:
- Authorized user and technical contact details
- Service configuration, inventory, and provisioning records
- Support case records and maintenance communications
- Access control, visitor, and facility entry records
- Network, infrastructure, and security event logs
- Billing, payment, and tax-related records
Payment card information is handled directly by payment processors. We do not store full card numbers.
How we use your information
We use information we collect to:
- Provide, operate, maintain, and improve our websites, products, and services
- Process orders, invoices, and payments
- Provision services and manage customer accounts
- Provide support, respond to inquiries, and communicate about requested services
- Maintain the security, integrity, and availability of our systems, network, and facilities
- Detect, investigate, and prevent fraud, abuse, unauthorized access, and other security issues
- Comply with legal obligations, contracts, and enforcement requests
- Send business communications related to our services, accounts, support, logistics, and operations
We do not sell personal information.
We do not use customer information for third-party advertising, and we do not use Facebook Pixel, advertising trackers, or social plugins by default on our websites.
Customer systems and content
When Krambu provides datacenter, colocation, infrastructure, or related services, customers may store, transmit, host, or process their own data and systems using services we provide. In those cases, the customer generally controls the content and data within its own systems, applications, and workloads.
Krambu does not monitor, access, or review customer content except as reasonably necessary to provide requested services, maintain security, troubleshoot technical issues, protect our systems or facilities, or comply with legal obligations.
SMS messaging privacy
If you choose to communicate with Krambu by text message, we may use your phone number and message content to respond to your inquiry, coordinate services, provide support, schedule work, send account-related communications, or maintain direct one-to-one business communications.
Mobile opt-in data, consent, and related personal information will not be shared with third parties or affiliates for their marketing or promotional purposes.
We may share limited information with communications service providers or other vendors only as necessary to deliver SMS messages, support our systems, process transactions, provide requested services, or comply with law.
Cookies and similar technologies
We use essential cookies and similar technologies needed to operate our websites and services, including for:
- Site functionality
- Login sessions
- Cart and checkout, where applicable
- Security and abuse prevention
- Basic operational analytics
We do not use advertising or cross-site behavioral tracking cookies by default. Disabling certain cookies may affect website functionality.
How we share information
We may share information with:
- Payment processors
- Shipping and logistics providers
- Hosting, infrastructure, communications, and software vendors that support our business operations
- Professional advisors such as accountants, auditors, insurers, or legal counsel
- Government authorities, regulators, or law enforcement where required by law or legal process
We share only the information reasonably necessary for the applicable purpose.
Data retention
We retain information for as long as reasonably necessary to provide services, maintain business and security records, comply with contracts and legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of data, the nature of the service, operational requirements, and applicable law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, access controls, logging, monitoring, and facility security controls where appropriate.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, or object to or limit certain processing.
To make a privacy-related request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
Children
Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our websites.
Changes to this policy
We may update this Privacy Policy from time to time. If we do, we will revise the “Last updated” date below. Continued use of our websites or services after an update means the revised policy will apply.
Contact
If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at [email protected].
Last updated: April 13, 2026